Telus customer service lying to customers
Telus has been calling me twice a day to sell the Telus mobility services, ever since I enrolled for Telus home service. Each time it is from a different number hence not possible to screen the calls. They convinced me to consider a discounted connection offer as am a Telus home service customer. Sent me SIM card and promised repeatedly that I have time to consider till the activation of the SIM card. As I will only be charged once the SIM is activated. That was not true. Then they charged me for the unactivated SIM card. I called them and they confirmed the charges are dropped. Again a lie. And now they have sent the case to action collection. Never thought I have to see this day. I would like to complain via this forum as I have been made to believe lie after lie by the on call support. I would like to claim damages and distress caused by Telus with repeated calls and lies. How do you do business if you allow your own customer service to convey lies and misinformation to your own customers? I know how, because you have the market monopoly!
MyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”
Hi everyone, I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead of mine. This started right after a TELUS agent helped complete a number transfer on the account. The transfer itself worked, but now the app is pulling in the wrong number even though the account is under my name. I’ve tried logging out, reinstalling the app, and refreshing the account details, but the incorrect number still shows. TELUS claims they’ve fixed it on their end and that it may take up to 48 hours for the correct number to display. It feels really strange, but it sounds like a temporary display glitch related to backend account syncing and caching after the transfer. Is there someone here who can investigate this further, or has anyone experienced the same issue? Thanks in advance for any insight.
Verifying that my home phone service has been cancelled?
On Monday I called the -2323 number to cancel my home phone service, my old land line. Should I have received an email acknowledging it? I haven't received an acknowledgement nor does MyTELUS indicate anything about it, so I don't know if the cancellation has been processed, been lost, or is merely in a queue. Is there any way to find out?
Partner passed away, need to cancel his account
What do I need to do to cancel my partner’s account? He passed away a few weeks ago and said that I won’t be able to cancel it until after he’s gone and I can bring a death certificate. I don’t mind going to the nearest store to do this, I just don’t want to forget something and have to go back and forth. I already have so much to do since his passing. I’d like to get this taken care of quickly. thanks in advance
Telus taking me to collections after an account closure from 5 years ago
I recently started getting emails from a collections agency for an account that was closed back in 2020 which was 5 years ago. I have spoken a few times with customer support, the collections team, and the loyalty team at Telus and have been sent all over the place with no answers. The collections team originally stated that they would go through an approval process to credit the charge back since I was never given any indication that I had owed any money to Telus. No emails, no phone call, and I had opened a new home services account with them a year and a half after closing the original home services account but was never told a thing. Just this week I had spoke with the collections team again who said that the account was opened by a technical mistake and that they would put in the requests with the back office team to credit the amount back. The collections team agent then said I will have to speak with the loyalty team to get the credit the amount back so they forwarded my call to the loyalty team. Speaking with the loyalty team member they informed me they would put in some approvals and call me back in a few days to provide an update. cont..
Specialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help me
Emails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?Accessing Telus Account
Good Day, I'm trying to login into my online Telus account, which I've not done for a long time. However, I no longer have access to the email account I originally used to create my login for my account. Thus, when I try to sign in, the verification code gets sent to an email address I no longer have access to. Thus, I was wondering how I would sign into my account or change the email address I use to sign into the account? Appreciate any help. Thanks.
Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.