TELUS Stream+ FAQ: Premium Streaming Bundle Guide
TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with ads Disney+ Standard with ads Stream+ Premium includes: Netflix Premium Disney+ Premium Key Features Exclusive to existing TELUS customers No long-term commitment required Cancel anytime flexibility Multi-device access (TV, laptop, smartphone, tablet) Powered by the TELUS wireless network Purchase and Activation How to purchase: Visit the Stream+ page Select your preferred plan Pay with credit card (only payment option) Activation process: Purchase the Stream+ bundle Wait for the activation emails Click "Activate Now" in each email Follow setup instructions Managing Existing Accounts Netflix and Amazon Prime: Link your existing account Billing transfers automatically to TELUS Disney+: Link your account Check current subscription to avoid double-billing Cancellation Steps Log into My TELUS Navigate to Subscriptions tab Click "Manage" for your subscription Select "Cancel my subscription" Note: Service continues until the end of your billing cycle When to Contact TELUS Contact TELUS support if you experience: Problems linking existing accounts Missing activation emails Billing issues Questions about features or compatibility Version FR
Stream+ - Amazon prime got canceled itself and not able to signup back
I got email this morning saying my amazon price account canceled, all other account Netflix and Disney+ are working fine. I tried singing up again from Telus myweb portal and getting error: Oops! We couldn't find an active subscription for this account. You may not have claimed your offer yet or your offer expired. I contacted Amazon CS and they mentioned they don't have authority to cancel third party accounts. Just wondering if this happens to anyone else and what was the resolution.
Stream+ selfserve gone - mytelus deleted by CS
I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me. sequence of events: - in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was visible when logging in to my account. This was charged to my cc monthly; a standalone service. - Yesterday when trying to update account manager and members I accidentally locked myself out of self serve functions on account by setting myself as member - contact CS on chat; informed he could only fix by deleting mytelus profile and starting new one. CS agent deleted my old mytelus profile and started a new one. received onboarding email, created password and regained access to mobility self serve. - Later on I noticed the original stream+ service was no longer visible; not re-linked to new mytelus profile, became entirely inaccessible. This means can no longer update payment, cancel etc- this is a self-serve only service. - noticed I could start a new stream+ on the new mytelus account - better EPP rate which I did, now am being billed twice, once for original stream+ which I and CS can't access on the back end (spent 1.5 hrs on phone with them), and new account which I want to keep. - need is to either link the old stream+ subscription to new mytelus profile with different email address so I can cancel it myself, or I need Telus to cancel it so I stop getting charged monthly on my visa. old emails from original stream+ have no identifiers other than email which isn't useful as original mytelus profile was wiped from system and new mytelus profile initiated with the same email address. I am able to see transaction numbers on credit card statement for old service which may be useful to find old subscription Either has to be resolved by Telus, or only option input a chargeback, change visa number - really not beneficial to either party
Switch Disney+ account linked with my stream+ sub
Hello there, I subscribed to Stream+ today and was trying to activate Disney+. I accidently activated it on an older account and would like to disconnect Stream+ from this old account and activate on a different account. Is it possible to switch Disney+ account after activation? if so, how? Thank you in advance.
account associated with access token is unknown or not found
I cant log to my telus tv+, keeps getting that same error when I input my correct credentials, which works fine to log in my Telus. This issue happens on multiple different devices (mac, tv, phone) and started happening after I moved addresses.
