TELUS TV+ Suggestion
When browsing the guide programs that are set to record have a red circle at the end of the timeslot. This is not visible for longer programs like movies and sporting events due to the limited width of the screen. I notice the program title floats in the timeslot as you scroll left and right. Could the recording indicator also float with the title so that it's visible all the time? An alternative is to also highlight the title in red to indicate a program is set to record. This is especially important on the app as phone screens are portrait mode but it's also an issue on the browser.
Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.
Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
Access APPLE TV with Optik TV account
Hello A few days ago I signed up for a new plan including Apple TV as a streaming service on Optik TV. How do I activate and use this service? They sent me an activation link by email that goes straight to MyTelus page. Unable to click AppleTV under list of services and despite the FAQ saying I can activate through >services>subscriptions I cant because this tab or section does not exist. All the FAQ and guides on Telus website are outdated or simply does not apply to their current UI/website. I tried on phone browser,phone app, and PC browser incognito. all the same. FB Telus message system told me generic clear my browser or log into AppleTV with my associated account(how would that work if my Apple tv account isn't even linked or cant be linked to telus?). Gave me absolute generic response as if they have never even looked at it and just pulled something out as a reply. of course the 1-888 support number is automated and confused thinking im trying to activate a telus service/hardware and finally redirects me to their closed office to call tomorrow(its 0900 in AB?). I just spent last hour on phone with Tech Support > Customer Solutions > back to Tech Support who then put me on hold and hung up. They tried to call back but sent VM because as I've know through the years they can't seem to get understand or figure out Call Control(A service that Telus happily provides) so it's safe to say he won't get in touch with me because I'll have to call Telus to disable call control within 2 minutes just so he can connect to me instead of him pressing the proper digit asked for Call Control. How do I use my Apple TV?Sorround sound issues
New Telus customer. Switched from Shaw. Had no issues with sorround then. Issue: Sonos connected to eARC: Telus box is at max. Volume indicator goes up and down but the volume on the sorround does not track. I have read the past posts, tried repairing the remote, and power cycling. It may correct the issue for a short period but it goes back to not working correctly.
