User Profile
VincentY
Organizer
Joined 2 years ago
User Widgets
Contributions
- 702Views0likes1Comment
TELUS Security decals and lawn signs
Is there anyone have the same kind of service problem? I started My SmartHome security plan in August, After installation of the devices, I found that the technician did not leave security decals and lawn signs. I tried many times to call back to the customer service to get those windows stickers and lawn sign. Customer service told me over the phone that they can send those things back to my house but never receive anything. It's so disappointment. And it's a very annoying process to get someone (real person!) to respond. There's no online chat nor direct email contact that can reach Telus. Or am I too stupid to get help using ways other than phone calls (it's really frustrating to wait long time for someone to pick up the phone)?Solved872Views0likes3CommentsHow to connect a Asus router with the EWH1350TLU wifi booster
I'm a new user with Telus home internet. Physical setup like this: I have an ASUS AX86U router (that I was using) and I connected it to the fiber modem at the basement using cat-6 LAN cable to WAN port of the router. I then run another cat-6 cable from the LAN 1 port to the wifi boster which located at the upper floor. All my devices can access the wifi and internet, except my synology NAS, of course it's running on LAN cable directly connected to my router's LAN port. The problem is the NAS DSM7 indicated a warning message said that it found 2 routers in the network. It is recommended to set the modem/ router to bridge mode. I've checked that the Telus wifi booster is in bridge mode already when I login to it using admin password. I was wondering if I set the ASUS router to bridge mode, it will lose its control functions and doesn't make sense. Is this connection correct? One strange thing that I found. The WAN connection IP is : 192.168.1.?? , is that really normal? I think it shouldn't display as a private network IP. Do I miss to set anything? Thanks in advance.1.7KViews0likes3Comments