User Profile
Ty2
Friendly Neighbour
Joined 2 years ago
User Widgets
Contributions
Moving Home Internet plan and no support
I recently moved and instructed Telus to end my service at the old address and that I would be upgrading to a new EPP service at the new address. Instead they have continued the old service and added another of the same service at the new address. So I am not paying two home internet plans, and neither is the one that I actually wanted. I have been transferred around from the Home Services Dept, to the Loyalty, To EPP, and back several times. I just want upgrade my home internet at my new address and not pay for an old service... Additionally, I was shipped a self install to the new property but the existing ONT has a different format of fibre than the new router/modem shipped to me. Help :(32Views0likes1CommentRe: Price match not responding and scheduled callbacks not happening
If a Telus rep does not reply to this post all other customers should know Telus has no intention of solving any issues. I have been waiting almost a month for even a reply to my price match request after a bait and switch. I will leave Telus for a competitor if Telus does not honor its own policies.1KViews0likes0Comments