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yagneshjp
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Joined 2 years ago
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Re: Connect App - Not connected to Home Network
Yes it's frustrating. The Telus tech support can do nothing but open a ticket with their back office calling it application issue. The tickets are closed without solving the issue or any one from their backoffice reaching out to me. Sich a shame that no one in Telus want to take the ownership of resolving this app issue. Bright side is you can connect using the web interface. Login using to http://192.168.1.43/login.htm Use the user ID as admin and password behind the cove of Network access hub. I suggest do not change this user ID and password. The you can find the ip address of the wifi 6 booster in wireless devices or devices tab tab. Log in to http://192.168.1.XX/login.htm put the address of your wifi 6 booster you in there. The user ID admin and password is in the wifi 6 booster behind the bottom cover. Here you can change your SSID and password and even enable guest wifi ID. Do not touch any other configuration or settings. All the best.😊3KViews0likes2CommentsRe: Connect App - Not connected to Home Network
Unfortunately, Telus has no solution for this issue i started to experience sometime in October 2024 with older booster. I was recommended getting wifi 6 by Telus Tech support which would solve the issue. But even upgrading to wifi6 booster, cannot see the boosters in the Telus Connect app. It's such a shame thst Telus has not been able to resolve thus issue for me. 😞5.6KViews0likes0CommentsRe: Connect App - Not connected to Home Network
Hi I am so confused now. Last message you said not to use the .254 which is the gateway! . Now you are suggesting to use .254! I have the wifi 6 network access hub on the wall and main wifi 6 booster and mini booster. See your message below: Renaming the SSID and changing passwords for main and guest WiFi networks can be done through web interface of the main booster, not the .254 which is the gateway. That one allows changing the IP scheme and other parameters. The web interface of the .254 does show the IP address of the main Booster (taller unit) as well as the miniBoosters. Password to be used is on the label of the respective device, unless you changed them through the web interface.3.4KViews0likes2Comments