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Connect App - Not connected to Home Network

FrustratedTelu1
Neighbour

The Connect App no longer works.  It says, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again"   Well......

 

I have rebooted my ONT

Factory Rest my Wifi Hub

Deleted and Factory Reset my 2 Boosters

Deleted the Connect App and reinstalled on both Android Phone and Ipad

Connected to the factory Wifi

 

Nothing.....same message.  I am unable to add boosters, change their name, change the SSID name or password or control anything else on the network.

 

I know I can connect directly to the HUB with the GUI to change the SSID and password but there is no method of changing the booster names.  You used to be able to enter the IP address for the booster and enter the Booster GUI but not it just redirects to the Modem GUI.

 

I've searched the net and have found instances of this problem as far back as 2021!!  Come on Telus, get it together!

 

I am open to any suggestions!!

 

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!

 

*Edit: Accepting as solution to pin this to the top for visibility.*


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

62 REPLIES 62

The first one for Network Access Hub should be
Login using to http://192.168.1.254/login.htm Use the user ID as admin and password behind the cove of Network access hub.

Sorry for the confusion

Serge-E
Helpful Neighbour

Your .43 can be an other IP address, depending on the install.

 

Best to first login to the NAH, box on the wall, at 192.168.1.254 (its default IP address) to find the IP address of the main WiFi unit.

Serge-E
Helpful Neighbour

Using a web browser, login as admin to the NAH (Network Access Hub, installed on the wall).  Its default IP address is 192.168.1.254 (I changed mine through its web interface).  The default admin password is on the label, hidden by the front cover.

 

Once in, look for the IP address of the Main WiFi unit.

 

Now log into the main WiFi unit's web interface using that IP address.  The user name is 'admin'.  Its admin password is on its label.  Remove the base and the label will there.

 

From here, you can change the name of the main SSID, the guest SSID and their respective password.

 

I forget if the settings are propagated to the miniBoost 6e units.  If not, their respective IP address and admin password can be found through the steps above for each miniBoost 6e you have.