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barlovv
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Could someone from TELUS please confirm that my account has been cancelled.
I spoke to a very helpful fella on the phone and cancelled my account over the weekend. My account is still listed as open and active. I would like someone from TELUS to please confirm to me that my account HAS been cancelled, and since no one seems to respond to me on chat, and I'm not sitting on hold AGAIN, I thought I'd try here.56Views0likes1CommentRe: AND WE'RE BACK (AGAIN)
Hello Telus Support - I appreciate you responding to me. In fact, I have not had resolution. I had filed a complaint with the CCTS and Telus stopped responding to me. My understanding of the situation (and requested remedy) is: 1. I had an $840 "equipment charge" on my initial 2 year contract which was paid for monthly (fine) 2. After 1 year and 5 months, Telus cancelled my account with no notice, consent, or explanation 3. In order to restart my service, Telus started me on a fresh two year contract with an $840 "equipment charge", for equipment I already have I want Telus to reduce the $840 amount to reflect what I spent 1.5 years paying into, and I want my contract to be the remaining length of my previous contract. I do not want to pay the entire $840 AGAIN, or be locked in with Telus for a further 2 years. I went through the CCTS, and Telus just stopped responding to me and so now the CCTS has moved into the second phase of their process. I remain deeply frustrated.31Views0likes1CommentInternet Down Since Last Night
Noticed that I had no internet connection at around 7pm last night, persists right now. I'm using my computer hot-spotted to my cellphone to post this. I've been having issues with TELUS for months now, and this is just the latest. I have the rural internet 5g smart hub All the lights come on when i restart it The indoor modem has its "everything is working" blue light Everything is working as it should - except for my connection to the internet. Rural internet uses a SIM and mobile towers - but the phone I'm hot spotting from is Koodo - and so it doesn't seem to be a service issue. I'm genuinely at my wits end with TELUS right now.Solved84Views0likes3CommentsRe: Telus can't tell me why they cancelled my account
Since my posts now must be "approved" before I'm welcome to post here, I am replying to my own thread because we are back at this AGAIN. Telus has now included an "early cancellation fee" OR an equipment fee, depending on the source of the information, after cancelling my service. So, I have filed a NEW complaint with the CCTS and maybe this will be the final one. Finally.89Views0likes0Comments