Forum Discussion

barlovv's avatar
barlovv
Organizer
31 days ago

Update service address

Honestly posting this here because I’ve received better customer support in this forum than in the official chat or phone.

 

i need to update my service address, I don’t need an installer, and just want this to be done.

4 Replies

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    I'm not sure what you mean by service address but much of the information for your Telus account can be found and changed when you login to My Telus and select My Profile.

    • barlovv's avatar
      barlovv
      Organizer

      So I’m on rural internet and the internet service address has to match the gps location. I’ve been told as well that the service and billing address need to be changed separately 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        You’ll need to give our team a call so we can update both properly on your account. They’ll make sure everything is aligned for your setup.