Internet Down Since Last Night

Noticed that I had no internet connection at around 7pm last night, persists right now. I'm using my computer hot-spotted to my cellphone to post this. 

I've been having issues with TELUS for months now, and this is just the latest. 

I have the rural internet 5g smart hub 
All the lights come on when i restart it
The indoor modem has its "everything is working" blue light 

Everything is working as it should - except for my connection to the internet. 

Rural internet uses a SIM and mobile towers - but the phone I'm hot spotting from is Koodo - and so it doesn't seem to be a service issue. 

I'm genuinely at my wits end with TELUS right now.