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Alberss
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Re: Optic TV+ app error Required output protections are not active
Hi @KHR @Dococ @Harrisclh Here is my Update. I created Ticket 4321055 on 2Dec. I was told I would get a call back in a couple days. Called Dec 6 and a different Telus person created another Ticket for a "Request to the back office". He promised he would call back in a couple days. Nothing. I called today Dec 15th. There is a note from Dec 8. Try same steps with clearing cache, etc. & reinstalling. If doesn't work I'm to contact Samsung. I guess I will wait for the next upgrade & keep my fingers crossed I will be able to watch again using the app on my tablet. All the best, Sandra14KViews0likes1CommentRe: Optic TV+ app error Required output protections are not active
Hi, Galaxy Tab A. Model SM-T580 I did get an email to call Technical Support Friday and did. A case was created. A screenshot of the error was obtained by Telus. It was passed on to a developer. Telus said they will get back to me in a few days. I can post an update afterwards Thanks20KViews2likes14CommentsOptic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" or it hangs. I cannot find any explanation or workaround on your sites. I updated the app today. Is there any workaround? Can I no longer use your app from this device? It works on my phone. Anyway to get the old version back?Solved34KViews2likes38Comments