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bwap
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Joined 4 years ago
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Re: Transfer eSIM to new device
I now purchased a new eSim from the shop. I was told that I can easily activate it in my account and connect it to my number. Unfortunately, I can't figure out how to do it. Here are some instructions (https://www.telus.com/en/bc/support/article/esim-voucher) but under Mobility Plans & Devices there is no Device tab. So there also is no Swap SIM card option... The same for the app. Any suggestions instead of going back to the shop? Is it because I'm a prepaid customer?25KViews0likes10CommentsTransfer eSIM to new device
Hi, I received a new unlocked Pixel 6 Pro today and want to transfer the eSIM of my old Pixel 4 to it. Unfortunately, the battery of my old phone died so I can't use it to call the support. I'm also not able to visit a shop in the next few days. Is there a way to transfer the eSIM online or at least an email address for the support that I could contact? The chatbot only refers me to the callback option and doesn't connect me to a live agent. Thanks, BastianSolved25KViews0likes14Comments
