TELUS Neighbourhood

Robert_746 · 05-23-2021

I’m having problems with Notification filters in a recording rule for the doorbell camera. I want to filter notifications based on time of day, but I can seem to get this to work. (Similarly I have also tried filtering based on geofencing). Has anyon...

Robert_746 · 05-14-2021

I’ve had Telus SmartHome for a few weeks now, and I just cannot get the Geo Fence feature to work properly. I want a notification when motion is detected and I’m not home. So, I’ve set up a notification and selected the geo fence option (I selected m...

Robert_746 · 09-17-2019

When pausing (either live TV or a recording), pausing does not work initially. Instead you have to press the Pause button a 2nd time. Yes this is a minor annoyance, but it is an annoying bug that has lasted for at least 2 years. I can't remember when...

Robert_746 · 11-09-2022

I found an important setting to check. This problem started happening to me again. I recently deleted and reinstalled SmartHome app (to troubleshoot another problem), and lo and behold, the unfiltered notifications returned. Getting notifications whe...

Robert_746 · 06-09-2022

My system seems to be working now, but I don’t really know what “fixed” it. Over the past year, here are a couple of things I’ve learned:Theory: The Geo-Fence does not work right away, it seems you have to enter and exit the defined area before the s...

Robert_746 · 05-29-2021

[post deleted by user]

Robert_746 · 05-29-2021

Hi, I’m afraid I’m still having problems with this. This morning it is windy, and as a result I am getting motion detection notifications just a few minutes apart. But I shouldn’t be getting these, because I have these settings enabled:Do not send no...

Robert_746 · 05-27-2021

Thank you for your reply. I’ve made sure the SmartHome app is up to date. I’m not getting any errors. The problem is I was getting notifications at all times, when the filters should have been suppressing them (based on time of day, or when I was hom...

TELUS Neighbourhood

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Notification Filters

Geo Fence Problem

Pausing does not work on first attempt?

Re: Geo Fence Problem

Re: Geo Fence Problem

Re: Notification Filters

Re: Notification Filters

Re: Notification Filters