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giantbrownguy
Rockstar
since ‎11-30-2013
yesterday

User Statistics

  • 322 Posts
  • 15 Solutions
  • 303 Kudos given
  • 103 Kudos received

User Activity

Does the Fibre equipment need the battery backup to work?

Monday
I’ve had two major power outages in the last month and after both the battery backup for my ONT beeps incessantly. Given this keeps happening, I’m wondering if the equipment needs the battery or can it work without it. I know it’s there for home phon...

Update Telus Agent with tools to support issues with the Telus ONT Battery

Monday
In the last month, I’ve had two extended power outages, one lasting 6 hours and this past weekend for 9 hours. After the first one, my ONT kept beeping so Telus sent me a replacement battery. After the most recent outage, it started beeping again and...

Fibre ONT battery back up beeping after power outage

4 weeks ago
Hi folks, My house was hit with an extended power outage during the BC storms Tuesday night. when my power came back, the ONT battery back up started beeping and the alarm silence isn’t working. I’m assuming this means the actual battery has died. Ca...

Telus TV+ Allow recordings to go longer

October
On the old Optik TV platform, you could set a recording to end later in 15 minute intervals. It’s especially helpful when shows run up against football and other sports. I love SNL but miss out on parts because the show started late. Would be great t...

Modem Replacement Through Telus

September
Hi folks, I had the older white wifi hub, but ended up needing to be replaced by Telus due to equipment failure. To my surprise, they replaced it with the even older T3200. Is this normal practice? I was expecting to get the newer WiFi 6E hub. Apprec...
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