Wireless optik TV box freezing on projector screen output

[CaitlynVollman]

We have a projector screen & 20ft HDMI cord connecting from projector to wireless optik tv box, channels freeze when trying to watch. You can hear what’s playing but the picture is frozen.

Ideas on what’s going on?

[NFtoBC]

Have you tried a different cable?

[xray]

20 ft is on the long side for HDMI and this is where having a quality (not necessarily the same as expensive) cable is required. If at all possible move either the Optik box or projector so that you can test with a shorter cable (6 ft or less) to determine if cable length is the problem before spending money on a new 20 ft cable.

Is your Optik box connected by WiFi or Ethernet? If it's WiFi the issue might be a slow/weak connection.