Wireless Digital Box
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11-04-2023 01:33 AM
I'm in an older home & my digital box & PVR box are connected to an older modem via the coaxial cables in the wall. My one digital box died. It was a CIS330 model. Telus said they no longer exist & sent me a new 4K Wireless digital box but it cannot communicate with my "old" modem V1000H model & there is no coaxial connection on the new cable box.
So Telus then sentvm a new modem model T3200M. I connected the new modem & I get internet & WiFi but now no optik tv.
Is the coaxial port on the T3200 modem for connecting Optik tv? I've been talking to Telus tech support & they tell me it is but it doesn't seem to be working.
I need help!
So Telus then sentvm a new modem model T3200M. I connected the new modem & I get internet & WiFi but now no optik tv.
Is the coaxial port on the T3200 modem for connecting Optik tv? I've been talking to Telus tech support & they tell me it is but it doesn't seem to be working.
I need help!
3 REPLIES 3
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11-04-2023 08:26 AM
The coaxial connection on your new modem is not specifically for Optik TV, but rather to send ethernet signals over the coax already installed in your house. You need a device at the far end of the coax to broadcast a WiFi signal for your Optik to access. You may find the Wi-Fi+ product would address your needs.
NFtoBC
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11-04-2023 11:39 AM
Isn't WiFi+ an extender?
It looks like the new Telus modem requires an Ethernet cable connection & I only have coaxial cables at the wall panel.
Could someone verify that I need a coaxial-to-Ethernet adapter (MOCA adapter) to get my optik tv working?
It looks like the new Telus modem requires an Ethernet cable connection & I only have coaxial cables at the wall panel.
Could someone verify that I need a coaxial-to-Ethernet adapter (MOCA adapter) to get my optik tv working?
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11-08-2023 06:10 PM
Optik tv signal enters my home via coaxial cable. My whole house is wired with coaxial wall connections. When I connect the coaxial cable to the coaxial port on the new modem, I have no tv signal. The new modem manual is telling me to use an Ethernet cable for tv but I have no Ethernet wall outlets. I have ordered a MOCA adapter so that the tv signal from the coaxial wall outlet can be connected to the new modem with an Ethernet cable. Has anyone tried this? I can't be the only person with this problem.