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New Digital Box
Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
- There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
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Optik-KateTELUS Team Member
Hi xmldba , if you long press the recording button, it should bring up recording management. If, instead, you are getting a screen that prompts you to subscribe to cPVR, then it means you currently do not have it in your package.
- Hi Kate,
What I get is ‘Recordings are not currently supported in Telus TV+’. I called Technical Support and they informed me that it is not completely implemented and would take couple of days more.
Thanks.
- There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.- I want to wait for a couple of days before to give Telus a call as I had received the new boxes only 2 days before. Thank you for responding
- For past 2 weeks the the new boxes had buffering issues and finally decided to give up and use AppleTV 4K box. No issues with Apple TV. The customer service sending the PVR and the associated boxes. Really bad.
Any regrets switching from the legacy equipment to the new?
- No regrets yet. Too early to fully assess as I got the box only 2 days before.
