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Stingray Music

Szaszafrasz
Neighbour

Stingray music on Telus tv sucks since last fall.  Difficult to change channels. Don’t understand profiles. No instructions anywhere to navigate how to use. Why the change? Everything worked perfectly before “update”. If no improvements, seriously considering changing providers. Please advise. 

1 ACCEPTED SOLUTION

Selecting a Stingray channel from the guide will start the Stingray app. The app is slow to start so you have to be patient. When it starts you'll be prompted to select a profile, create a new profile or exit to TV. If you don't want to use the app then select Exit to TV and the screen will be blank while the music is playing. If you want a different channel just use the guide button or the channel number directly.

 

If you choose to use the app by selecting a profile then you can switch to other music channels within the app. There are more music channels available in the app than guide channels. Selecting a music channel while in the app doesn't change the channel selected in the guide. When you exit the app you will be in the original channel you selected to start the app.

 

While in the app you can't enter a guide channel number directly to switch channels. However you can press the guide button to select a channel.

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3 REPLIES 3

xray
Hero

Profiles are used to save individual user settings like favorites. Each profile can have their own. 

 

What do you mean by "difficult to change channels"? Are you using the Stingray app or the guide channels?

 

The guide channels.

Selecting a Stingray channel from the guide will start the Stingray app. The app is slow to start so you have to be patient. When it starts you'll be prompted to select a profile, create a new profile or exit to TV. If you don't want to use the app then select Exit to TV and the screen will be blank while the music is playing. If you want a different channel just use the guide button or the channel number directly.

 

If you choose to use the app by selecting a profile then you can switch to other music channels within the app. There are more music channels available in the app than guide channels. Selecting a music channel while in the app doesn't change the channel selected in the guide. When you exit the app you will be in the original channel you selected to start the app.

 

While in the app you can't enter a guide channel number directly to switch channels. However you can press the guide button to select a channel.