Optik not recording

[grega888]

Over the past week my wife tried recording a number of shows and they ended up not getting recorded.
Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We also tried to record the Pregame and the Behind The Scenes for 4 Nations tournament. 

We checked shortly after the recording was supposed to start and nothing was recorded and the live game was not recording. 

Can they fix this issue?  Is it better to just cancel the service and go to Rogers/Shaw? 
And the fact they don't have live support proves they don't care about Customer Service. 
Very disgusted with this company.

[TELUS_Support]

Definitely not the experience we want for our customers. Do you have our newest Optik PVR?

[grega888]

Yes, we have the newest Optik DVR device.

Tech support noted errors internal in the device...he updated the firmware and multiple reboots.

Very frustrating. Might be resolved now, but will only find out if future recording are missing.

[TELUS_Support]

I see, Please keep us updated!

[Keith1958]

Sent from my iPhone

Tried recording says PVR is offline and no power power is on. Don’t know what is causing this problem

[TELUS_Support]

What did our Tech Support team suggest after a reboot didn't resolve the issue?

[Keith1958]

Sent from my iPhone

Sent a new pvr

[TELUS_Support]

Thanks for the update. Please let us know how it goes when it arrives.

[Keith1958]

just had a new pvr delivered hooked it up and it still won’t record anything same as the last saying it’s not syncing I have 3 other pvr’s and none of them record 

[Keith1958]

I have 4 Telus pvr’s none will record anything had the main one replaced hooked it up nothing will record says it not syncing to the internet and no power don’t know what that’s all about. 

Not a happy customer that’s for sure. 

[Keith1958]

PS. Spent 2 hours on the phone with a tech did reboot after reboot nothing happened that was on Feb 25th. 

[dawnrogerson]

I have 3 pvrs but they never record, tried to reach customer service by mistake reached support-wiz.com and they tried to charge me 150$ for any security but i didn't paid, reaching customer service is also a task and you might get scammed if you reached wrong place over internet.

[TELUS_Support]

Hello. We'll send you a private message to discuss further.

[CarolC]

We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. The techs we've dealt with over the phone and in person try to help, and the in-person tech installed a new type of cable box because they couldn't get service working with the old style. However the problems recurred. Also, when the tv is working I'm unable to record an AMC show I was able to record before the upgrade - I get the message that "Recording on this channel is not permitted by the content provider" - so is this suddenly a new Telus policy?  I have been able to record on some other channels. It doesn't make sense that AMC would all of a sudden not allow recording.  In addition to the lack of TC/internet, I'm wondering why we weren't advised in advance of the changes in recordability that a new box would mean.

[CarolC]

We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. They gave us a new box to try and help. Also, when the tv is working I'm unable to record an AMC show I was able to record before the upgrade - I get the message that "Recording on this channel is not permitted by the content provider" - so is this suddenly a new Telus policy?  I have been able to record on some other channels. It doesn't make sense that AMC would all of a sudden not allow recording.  In addition to the lack of TC/internet, I'm wondering why we weren't advised in advance of the changes in recordability that a new box would mean.