Forum Discussion

legtim's avatar
legtim
Neighbour
3 years ago

Why was a Video NOT taken after my Doorbell was rung?

On my cell phone, I received a notification that my doorbell was rung. I then connected to my "Live Feed" and watched (but did NOT communicate with) a woman banging on my door and looking through the...
Stevens's avatar
Stevens
Neighbour
2 years ago
I have same issues all the time as well. I get an alarm message on my email but when I go back into the recording - nothing was recorded
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Your best bet would be to reach out directly to our SmartHome Security team at 

1-855-255-8828 so they can troubleshoot!

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