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Why does telus keep charging me wrongfully?

Unnati
Neighbour

I received a call from met credit services about a month ago for a past due home security camera bill which was over 1700 dollars. I have been calling telus regarding it since the past one month that I have never got any services from telus as I was a koodo customer. I have never got any camera which they charged me for.

Upon calling telus I was first told that the amount would be waived off as I don't owe them anything. After that also the calls from met credit services weren't stopping so I called telus again. This time they said they don't have my account they gave it to general credit services for collection. I called up general credit services and they said they don't have my account. The agents are also unaware and I am here stuck with the amount to be waived off.

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hi @Unnati we want to help with this. Please look for a private message from us


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Please allow 1-2 business days for them to call you


If our reply resolved your issue, please click on Accept as Solution to help others in the community.