I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just received an email from Telus telling me I owe another 500 and to pay fast or risk additional fees. There is a link to log in but Telus has never mailed us anything as a customer. The portal says to use your PIC passcode in capital letters and the account number provided in the email - none of it works at all!
If this is how Telus welcomes new customers with no documentation and a bill for 500 bucks with no explanation of what to do, then I think I want out.
@riouxanastasia Hello, I'm very sorry to hear you had this experience. My division has assisted thousands of client who are from companies that TELUS acquired, and I have not heard of this happening. If you live in BC or AB, call our customer care team, we'd be happy to assist you. 1.855.909.8277.