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FloppyDrive's avatar
FloppyDrive
Organizer
7 months ago
Solved

Telus Online Security Upgrade Problem

Is it really 3 to 5 days for Subscription services support? That's what the contact form stated.    With the discount on Telus Online Security, I ordered the "Complete" offering. I later decided to...
TELUS Online Security
  • TELUS_Support's avatar
    TELUS_Support
    6 months ago

    Hi FloppyDrive - we can help with your issue if you need. Please send us a private message

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

When upgrading your TELUS Online Security plan, your Norton profile should update automatically to reflect the new features and limits of the "Ultimate" plan, including credit monitoring. It sounds like there may have been a provisioning issue during the transition, and we appreciate you reaching out. Please send us a private message with your account details so we can look into this.

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