SmartHome app not communicating with panel since iPhone update OS 17.6.1

[james99]

My iPhone underwent automatic iOS update to OS 17.6.1 on September 3, 2024.  Since then, I have been unable to remotely arm or disarm the system, getting a Could Not Connect error.  I can still arm and disarm directly on the panel, but not from my cell phone.  Open doors and windows still register on the security console, but are not communicated to my phone.  The doorbell camera still sends videos to my phone, and the security panel still works normally otherwise.  I suspect that the iOS update is responsible, and either the SmartHome app needs to be updated or a glitch needs to be corrected in the iOS itself.

[TELUS_Support · Accepted solution]

Hey @james99 - sometimes deleting the app and re-downloading it helps. Otherwise we're sure our team is aware of the issue and should be updating the app soon

[TELUS_Support · Accepted solution]

Hey @james99 - sometimes deleting the app and re-downloading it helps. Otherwise we're sure our team is aware of the issue and should be updating the app soon

[james99 · Accepted solution]

Thank you very much for your reply - my main concern has been to make sure Telus Support is aware of this issue, and it has been very difficult to get through on the phone.  I did try deleting and re-downloading the app, but it didn't help.  I will look forward to the app update (current version 5.2.6, Telus SmartHome).  Thanks again!

[TELUS_Support]

Thanks for letting us know!