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SmartHome app not communicating with panel since iPhone update OS 17.6.1
My iPhone underwent automatic iOS update to OS 17.6.1 on September 3, 2024. Since then, I have been unable to remotely arm or disarm the system, getting a Could Not Connect error. I can still arm a...
Hey james99 - sometimes deleting the app and re-downloading it helps. Otherwise we're sure our team is aware of the issue and should be updating the app soon
Thank you very much for your reply - my main concern has been to make sure Telus Support is aware of this issue, and it has been very difficult to get through on the phone. I did try deleting and re-downloading the app, but it didn't help. I will look forward to the app update (current version 5.2.6, Telus SmartHome). Thanks again!
TELUS_Support
Official Support Team
Official Support TeamHey james99 - sometimes deleting the app and re-downloading it helps. Otherwise we're sure our team is aware of the issue and should be updating the app soon
Thank you very much for your reply - my main concern has been to make sure Telus Support is aware of this issue, and it has been very difficult to get through on the phone. I did try deleting and re-downloading the app, but it didn't help. I will look forward to the app update (current version 5.2.6, Telus SmartHome). Thanks again!
- TELUS_Support
Thanks for letting us know!
