2 weeks ago
My initial Telus 5 year contract included some battery replacement. Just renewed for another 5 years, for the same monthly cost, even though the equipment is now 5 years old and many sensor (23) batteries are coming to the end of their life. Sure enough a week later one of the window sensors failed due to a low battery.
Called Telus Security and was now told that Telus is no longer replacing any batteries because it was too expensive. Has anyone been told the same thing?
Most Telus batteries lasted almost 3-5 years, but cannot find out from Telus what brand of batteries they would recommend. Does anyone have any experience with this.
Monday
In case it helps found this on the website for battery replacement https://www.telus.com/en/support/article/qolsys-equipment-batteries
Monday
Thanks for the reply re the panel..Telus has been very good in providing videos on all aspects of battery replacements for all their security equipment. Would Telus have any information on what to look for in replacement batteries for the door/window sensors to ensure the batteries last 2-3 years?
Monday
Happy to help, there's also the pre 2019 equipment page for battery replacements at https://www.telus.com/en/support/article/2gig-equipment-batteries