I have an ADT by TELUS home security account, and some of my security devices are not working properly. I spent most of my day on the phone, being transferred from one department to another a total of five times! The phone call durations were 30 minutes, 45 minutes, 2 hours, 15 minutes, and 45 minutes, respectively, before I finally decided to hang up. I have been a customer for 5 years and recently noticed an additional $5 monthly maintenance fee, despite not being able to get the system maintained.
Options:
- Cancel account and shop for other providers, such as Bell.
-
Stop payment until the issue is fixed, then let TELUS reach out to me
