August
I called Telus why bill had increased. Agent said she didn't understand why home security was $5 more with a current contract. She refunded me, and contacted home security. I received new bill and still there is $5 increase. How and why can Telus do this? Please tell me this is a glitch and will be rectified. An agent is scheduled to call tomorrow.
Any other Telus customer have incorrect bill? Increase?
Solved! Go to Solution.
August
Our bill was also $5 more this month, when our agreement shows it should be the same until 2029.
August
Please let us know of an update once our team reaches out to you!
August
August
We understand your frustration regarding the recent issues with your service. Can you send us a private message? We'd like to see what we can do.
August
Unsure how to send pm. I did hear back from loyalty. They cannot do anything to have home security honour the new contract. They did manipulate other bonus' to lower bill, which I'm grateful for.
I am not pleased with home security and how they do business and would definitely cancel yet too steep a penalty
August
In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off!
Glad to hear our Loyalty team was able to assist, but please do reach out to us if you have further questions or concerns.
August
My bill also showed an increase, but only by $3.00. I'm still enquiring as well.
August
So Telus not only does not honour contracts and doesn't give equal increases. Lol.
August
Our bill was also $5 more this month, when our agreement shows it should be the same until 2029.
August
Same as ours. Contract was till 2029 and up $5. How can they do this?
August
Yes, my August bill went up by $3 compared with July. I am in a 3 year locked in contract. Eventually a Telus Agent refunded the $3 and also gave a $100 credit against my account at my request, as they had broken the contract. You much check each bill each month as it is apparent that they are try to increase revenue in breach of contract. Same thing happened with my Bell Mobility. In that case I was able to file a complaint with the CRTC. For home security, you are apparently on your own. Maybe BBB Canada can intervene if they do not reverse this!
August
If you continue to experience any issues or have further questions, feel free to send us a private message, and we’ll look into it for you.