Forum Discussion
Solved
Home Security August 2024 Bill
I called Telus why bill had increased. Agent said she didn't understand why home security was $5 more with a current contract. She refunded me, and contacted home security. I received new bill and...
If you continue to experience any issues or have further questions, feel free to send us a private message, and we’ll look into it for you.
TELUS_Support
Official Support Team
Official Support TeamWe understand your frustration regarding the recent issues with your service. Can you send us a private message? We'd like to see what we can do.
Unsure how to send pm. I did hear back from loyalty. They cannot do anything to have home security honour the new contract. They did manipulate other bonus' to lower bill, which I'm grateful for.
I am not pleased with home security and how they do business and would definitely cancel yet too steep a penalty
- TELUS_Support
In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off!
Glad to hear our Loyalty team was able to assist, but please do reach out to us if you have further questions or concerns.
