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That's not acceptable behaviour from any sales representative. I would definitely report them once you get their name and ID number. You can message @TELUSsupport over Twitter or Facebook with the details via a DM/Private message so that they can launch an investigation into this agent's unacceptable behaviour.
In regards to the promotion and offers, you can setup a call back directly from the TELUS site via this page https://bit.ly/2WdDGYV and a TELUS home security expert will call you and go over options with you.