cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Does the doorbell record video even when the doorbell has NOT been pushed?

Jan2872
Neighbour
 
5 REPLIES 5

TELUS_Support
Official Support Team
Official Support Team

Yes, the Telus doorbell camera does record video even when the doorbell hasn’t been pressed. It’s designed to monitor motion within its detection range, so anytime it senses movement, it will start recording automatically. This feature allows you to capture footage of visitors or activity at your door, providing added security even if no one rings the bell.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

How do you obtain it?

To obtain the video footage:

  1. Open the Telus Home Security app .
  2. Navigate to the "Events" or "History" section where recordings are stored.
  3. Look for videos marked by motion detection or triggered by the doorbell being pressed.
  4. Select the video you’d like to view or download.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Thank you however I’ve searched and don’t see an Events or History.

Have you set up the recording rule for the camera to record when there is motion detected?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.