I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activation or charging fees, and he confirmed. They installed and the security and things are good but i have two issues. One is the wifi installation appointment was supposed to be last week but they didn't showed up, I texted and called the salesman but he stopped answering after i asked about the wifi issue. Second problem is my bill came out to ~600 including some installation fees and things that I haven't agreed to. Can someone assist us with this?
@mszawal I had a problem a couple years ago. My solution use phone ask or billing --- live agent ----- return call --keep asking for that over and over again you will get there. If they want to transfer say no more holds or take the chance. Start first thing monday 8 am might be 9 am stay on it. All my dealings with telus is hard copy so i know all the costs and what i am getting and a RETURN EMAIL CONTACT IN THE EMAIL.... Good luck Polecat