If you saw this, it is incorrect - the information you got in store is correct. Apologies for the confusion; Pik TV does not come with any hardware. Where on the website did you see that every account gets a TELUS TV Digital Box? If you can share the URL, I can have it corrected or clarified. The below is what I see at telus.com/piktv:
In the FAQ, there is a statement of "that there is a limit of 1 Pik TV Media Box or TELUS TV Digital Box per Pik TV account." but this is the upper limit, not the lower limit.