Pic tv

[MaPetersen]

I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the phone with Telus on Friday, but the problem was not resolved. 

[NFtoBC]

Two things come to mind:

Batteries

connection of the remote to the PikTV device; is it set to Bluetooth ? 
Sometimes unpairing and pairing the remote helps. This can be accomplished in settings, or by simultaneously pressing 4&6 to unpair, and 7&9 to pair.

[MaPetersen]

I don’t see an option to unpair my remote in settings. And I don’t know how I could simultaneously press two numbers on my tv screen.

Sent from my iPhone

[KHR]

Are you having trouble with all channels or just specific channels? Are you logged in?

You can find remote pairing in Settings --> Device settings --> Remotes & Accessories --> TELUS Remote

@NFtoBC was referring to the numbers on your actual remote to pair/unpair 😀. I.e. press the 4&6 buttons on your remote control simultaneously to unpair.

[MaPetersen]

Yes, I’m logged in.

I have the same issue with all channels, although I am able to access On Demand shows.

On my Apple TV remote control there are no numbers.

When I go to settings (Pik tv settings) , I do not have an option that says Device settings.

Sent from my iPad

[NFtoBC]

Please ignore my comments. Your original comment referenced your PikTV remote. I now understand you do not have a PikTV device.

[KHR]

The development team is aware of the issue facing the Pik app Apple TV and not being able to start playing a program from the guide. As a workaround, you should be able to navigate to your channels via the 'Home' tab and 'On Now' row. You can scroll to the right to see what's on on various channels.

I recognize that this is not ideal, but the team is working on fixing it ASAP. Apologies for the inconvenience.

[MaPetersen]

Thank you for that suggestion. I was able to access my channels using the method you suggested. I wish someone had mentioned that before. I spent 3 hours on the phone last week.

I would think that Telus could have sent customers an email explaining that this is a system issue, not my personal TV issue, long before I called in. This temporary solution could have been suggested at that time.

Thank you for your help.

Sent from my iPhone

[quigleyth · Accepted solution]

Can you also look at the inability to scroll through the guide.  I suspect it's part of the same UI bug

[KHR]

Yes - the development team is working on resolving this as well.

[MaPetersen]

My remote is for the Apple TV box, which I use for my Pic Tv. I guess I
should have clarified that.

Sent from my iPhone

[Olegs]

It's Wednesday Oct. 5th and PIK TV is unusable on Apple TV - again. I guess, Telus still working on it. Or not?

Better suggestion.

They need to stop selling this broken product.