tv+ no evident way to record a show

[Cugel]

With the new tv+ web browser page I don't see any way, no button etc., to record shows from the guide. Thankfully the phone app still works. There is some rudimentary help available off the Settings page but it does not cover how to record and its links for more detailed help take you to the old Optik help.

[KHR]

Hi @Cugel 

There is some maintenance happening on the telustvplus.com site and recordings management (the ability to set, delete and manage recordings) is temporarily unavailable. https://www.telus.com/en/support/article/telus-tvplus-on-your-browser 

As you've discovered, you can still manage your recordings on the Optik TV mobile and tvOS apps as well as on your PVR and Digital Boxes.

[KHR · Accepted solution]

Hi @Cugel 

Recordings management functionality has been restored to telustvplus.com. You may need to refresh your browser and/or clear your cache for the change to take effect. Thanks for your patience!

[pogoj]

Tv+ not able to record prograns or view recorded programs.

[Optik-Kate]

Hi @Pogi, if you are still experiencing recording issues with TV+ browser, it is likely your account setting need to be reviewed and adjusted on the backend. You can reach out to TELUS Twitter Support and DM your account info to have them resync your account, or you can use the chat box on the bottom right page and ask for an agent to have your account escalated to the backend team for review.