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Unable to manage Optik TV

redtide
Neighbour

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. 

 

"Looks like something went wrong. Please Try Again"

 

After goggling this it seems its a common error but i cant find a solution. 

 

Very frustrating when the support line tells me to make my changes online and then this happens. Please help...

3 REPLIES 3

Jnk
Neighbour

I’m having the exact same problem. I’m a new subscriber and so far this is very frustrating.

TELUS_Support
Official Support Team
Official Support Team

Hey @redtide and @Jnk - please change your channels by going Here and logging in with your My TELUS credentials


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Telus, this isn’t an answer. My Telus app hasn’t worked for a year. Trying to manage tv services, that is.