01-13-2023 09:32 PM
Solved! Go to Solution.
01-20-2023 04:12 PM
Hi @Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
01-16-2023 09:56 AM
Hi @Audio_Guy , we're sorry for the inconvenience and confusion. If you have a Twitter account, I recommend reaching out to TELUS Support via DM with your account information and ask to have a ticket created for the PVR issue. This is something our backend team can review and fix (not an app issue). Alternatively, you can also visit Telus.com's smiley chat box on the bottom right to speak to an agent and share your info there to have a ticket created.
01-18-2023 10:27 AM
01-20-2023 04:12 PM
Hi @Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
01-20-2023 05:03 PM
Hi Opti-Kate
Well thanks for that! I un-installed then re-installed the Telus TV+ app, and now my recordings appear and I can record upcoming shows. This is great news! Not sure why your customer service person gave this convoluted explanation about the app launching before the back end supported it…but anyway all good now. Thanks for your ongoing persistence to resolve this issue…I had given up.
Well done.
Mark
03-15-2023 01:23 PM
03-15-2023 01:25 PM
03-15-2023 02:41 PM
Hi Mark, have you tried re-installing and/or updating to the latest build?
03-15-2023 04:35 PM
Hi, yes that worked.
Thanks
Mark