I feel your pain, I made the switch after 18+ years. I wouldn't hold out any hope that any issues you list will be dealt with any time soon. After 6 months of posting issues with zero resolutions or improvements I have given up on new posts, what's the point! I've been banging my head against the wall for too long. I was naive thinking at least some improvements might happen...
The 'Forum' has just become a place to vent frustration for those paying $$$ for a platform that just doesn't deliver.
My advice, if your still within the free cancellation period, do it! I'm kicking myself I didn't. Just 536 days till my contract expires 😭
Hi @RobG3987 seems to be little doubt that you can prove the TV (TelusTV-21T) is completely unsatisfactory but unless you can cancel the Internet part too then your kind of screwed.
I have no issue with the mods on the forums, but the lack of a Telus employee who actually answers any posts or TV problems for more than a few hours once a week such as @Optik-Kate is ridiculous.
Hi @Snowmen49, please see feedback below!
1. This is the expected behaviour (unless shows are being cut short a couple of mins as well)
2. We're working on changing the home screen experience as this is something that many users have requested
3. The remote does light up every time you press it, it may be more noticeable in the dark as the light is not very strong
4. Thanks for sharing this experience, I submitted this feedback to the development team for review
The 2 odd minutes is way too long.
New users think the wrong program was recorded. There is also the danger of it becoming a spoiler for another show that was on the persons viewing schedule.
15 seconds should be more than adequate if your central system clock is accurate. And as many have provided feed back on: start and end times should be configurable - on a general and specific program level.