There's a new issue with your TelusTVPlus application (windows 11) when watching recordings.
If there's an interruption in the playback of the recording...
. Start play on recording
. Hit pause
. Walk away
. Eventually, the recording will time out and TelusTVPlus will fall back to the home screen.
. Restarting the recording will result in a "Playback Error - Sorry an Error has Occurred. Please Try Again.
I no longer have the ability to view the recording on the browser I started the play on (even after many attempts).
However, I can start a new, different, browser (i.e. go from Edge to Chrome) and I can then watch the recording fine.
If the new browser times out, I confirmed I will encounter the same issue again.
I'm guessing if a cookie isn't stored properly (because the timeout), your application is failing to properly process the bad information when restarting the play.
Best solutions:
1. Optimal: When a timeout occurs, store the position of the recording prior to falling back to the home screen.
2. Sub-Optimal: When starting playback and the stored position is bad, fall back to the beginning of the recording.
Edit:
This may also be a clue, but I noticed recently that replay position is not retained between my TelusTV21 box and TelusTVPlus. If I watch a program on the android TV box for an hour, when I try to resume it on TelusTVPLus (windows 11), I'm always forced back to the beginning. This used to work a couple of months ago.
Edit2:
Noticed I spelled Occurred incorrectly.
