Forum Discussion
telustvplus freezes when skipping forward
Why does telustvplus freeze when skipping forward? If I pause a program while watching on my computer and then try to skip ahead the app will freeze almost everytime. This is extremely annoying as the only way to exit is to close app and start over and lose all recorded content. This has been happening for months! When are you going to fix this?
10 Replies
I will also add that this issue happens using chrome or MS edge so it's definitely your problem!
TELUS_SupportOfficial Support Team
Thanks for the feedback. Our team is currently investigating this. Are you experiencing this on multiple channel recordings or just a select few?
Appreciate your patience!
I just had to exit out of program due to endless buffering, when is this issue going to be resolved?
Occasionally have had this issue. I think it is also channel specific as it has been a while. Next time check 30 jump on another channel or stream before trying again on the show you were watching.
- TELUS_Support
Hey TR7 - there is a buffering that needs to happen when you fast forward or go back. Is this what you are experiencing?
- The buffering wheel just spins and spins and spins and spins until I'm tired of it and I have to leave the channel.--Dwayne Machura
- TELUS_Support
When you leave the channel and come back does the stream play like normal?
