Telus + no pause of live TV

[Soccerdad]

Just had one of those small black Telus TV units installed. When I try to pause live TV, I get a message that a live stream can’t be paused. Is this right as I was able to do it with my old Optik Tv unit and if so it seems like a downgrade. 

Thanks

Kevin. 

[Rocky3]

What channel? Global is one that does not let you fast forward sometimes, but just checked and paused Global rewinded and fast forwarded to the live point. So this time I say it is not Telus but the channel provider embedded live only mode.