If your client is unable to log into their TELUS TV app after locking their account, the system may still be restricting access.
Please have them try the following:
- Reset the password through the "Forgot Password" link on the app.
- Ensure they are using the correct login credentials tied to their TELUS account.
- If the issue persists, you may want to try clearing the app cache or uninstalling and reinstalling the app.
If none of these steps work, have them send us a private message, and we’ll assist further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
