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TV+ says I’m not in Canada

Stooch
Neighbour


I’m actually in Canada

 

“Due to content

licensing agreements, this program is only available in Canada.

Please try again when you're back.”

 

Fix please?

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

If you're receiving a message that you’re not in Canada while you are indeed within the country, it could be due to a location-related issue with the app or your device. Please try restarting the app and your device to see if that resolves the issue. If the problem persists, we recommend checking your device's location settings to ensure they are set correctly. If the issue continues, please send us a private message with your account details, and we’ll look into it further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Tks, Support fixed problem from their end!

Grimmt
Ambassador

Are you using a VPN?
If so, the app will likely think you are in the country associated with the VPN end point.