Pairing the RB21T remote for new Telus digital box with Samsung QN75Q80 TV

[Networks]

I have gone through the pairing process several times including with Telus support, and while the volume/mute sometimes works, the TV never powers down when I power off via the Telus remote. Instead, the TV shows a spinning wheel when it senses the Telus box is no longer sending a signal and points out the device is down (TV does same thing with Nvidia Shield btw). I also tried a list of 4 digit manual Samsung codes to no avail (though it was unclear to me that manual TV codes could work with the RB21T remote).

Any advice appreciated.

Hardware:

- box: the "new" Telus TV digital box (small black Android device)

- remote: accompanying Telus RB221T remote

- TV: Samsung QN75Q80 series (6 months old)

- soundbar: Panasonic soundbar (10ish years old) connected to TV's eARC port

[TELUS_Support]

We have a full list of Samsung codes here:

009

296

318

294

109

103

349

178

063

022

If none of these codes fully work for your system, you may need to speak with our Tech Support team about the option of replacing your equipment.

[Networks]

Thanks we'll try the codes as volume control still not in order. Did a factory reset of the Telus box and the CEC function was disabled.