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PVR "not connected" on one of two TV's

APTN
Just Moved In

One of my PVR's shows not connected, and will not let me access my recorded shows. Two of my friends in same area having same problem. Sounds like a TELUS TV problem?

 

4 REPLIES 4

FuzzyLogic
Community Power User
Community Power User

Which model of PVR is having the issue?


Just a long time customer hoping to help.

VIP5602W
Thanks,
Anna

A-B
Community Manager
Community Manager

Have you tried rebooting everything including your router? If it won't connect as it should, your best bet may be to reach out to our Tech Support team directly at 1-888-811-2323 as they'll be able to connect from their end for further troubleshooting.

FuzzyLogic
Community Power User
Community Power User

As mentioned you may wish to restart all your Telus equipment. Here are the instructions:

 

How to reboot your Optik system | TELUS Support


Just a long time customer hoping to help.