Optik freeezes

Reply
Highlighted
Friendly Neighbour

Every time I switch channels after a couple seconds optik freezes for a few seconds


Accepted Solutions
Highlighted
Most Helpful
Community Power User
Community Power User

Freezing generally comes from a hardware issue or line issue. Since it’s a common issue that’s easily replicated I would give Telus a call, and let them run some back end tests.

 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.

View solution in original post


All Replies
Highlighted
Community Power User
Community Power User

Reboot your Telus modem wait for it to come back online. Then restart your pvr wait till it’s back online. Then reboot and any other receivers in order. 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Friendly Neighbour

Does not work. 

Highlighted
Friendly Neighbour

Its also doing it on my other wireless box

Highlighted
Community Power User
Community Power User

What Telus modem do you have, what Optik tv receivers do you have? Does it happen on all Optik tv receivers? Are they hard wired, wireless. How long have you had the issue. 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Friendly Neighbour

Modem t3200m , PVR IPV6016 wired and a UIW4001e wireless. The pvr was replaced about a month ago. I 've had this problem for a long time even before pvr was replaced but a reboot used to fix the problem. Not sure about the wirelss box it is seldom used.

Highlighted
Most Helpful
Community Power User
Community Power User

Freezing generally comes from a hardware issue or line issue. Since it’s a common issue that’s easily replicated I would give Telus a call, and let them run some back end tests.

 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.

View solution in original post

Highlighted
Friendly Neighbour

Hi thanks. I guess I'll have to phone  Telus witch I hate, the last installer was a contractor that thought sterio and surround where the same thing