Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Optik 4K PVR loses online subscriptions

DeanD
Coach

February

Every now and then, my 4K box will revert to "All channels" and not on my favorite channel list.  Whenever that happens, then my previous channel history is gone too.  Also, my Netflix login as well as Primevideo login will be erased from the box too, and I have to login to these services all over again.  My Netflix doesn't use a gmail.com or live.com address, and my password is very complex.  Entering that information is a royal PITA.  Why does the box lose this information?  Does anyone else experience this?  It happened again today when I turned the box on.  It's stuck on channel 1 DVR, and all settings are defaults.  

0 Kudos
1 REPLY 1

FuzzyLogic
Community Power User
Community Power User

February

Possibly related to a restart or system update on the PVR. I've seen this myself but fortunately it doesn't happen very often.

 

0 Kudos
Related Content
Copyright © 2021 Khoros, LLC
To help us improve this website, we'd love to hear your feedback.
Support Support
Find a store Find a store
Contact us Contact us
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us AccessibilityCareersMediaPoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind a store User TermsService Terms Order Status
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS ProcurementTELUS WebmailTELUS Wise
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Logo ©2021 TELUS