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Netflix on Optic Tv wont sign in

I have a netflix account but do not have a paid package through Telus. My netflix was created before switching.

When i go to Nexflix app and sign in it wont accept my login through Telus tv. However with internet connected to my tv I can sign in through my tv app.

Why wont Telus Optic signin work?

Community Power User
Community Power User

Although they have the same name and content, the two are different products. If you want to login through Telus, you will need to set up an account through the Telus interface. You can, of course continue as you are doing through your internet connected TV.


The reason? Likely privacy concerns preventing either company having access to credentials stored by the other.

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Community Power User
Community Power User

I was able to successfully use the Netflix app on my Telus box. I had signed up for Netflix before it was an option through Telus. I had to login with Netflix credentials to get it to work. 

Just a long time customer hoping to help.