12-12-2023 09:23 PM
Solved! Go to Solution.
12-13-2023 01:10 PM
Hi @optikuser1 @Tigger @TelusSucksBad @katchoo @Mavadines @riddler1473 @JAVEY @Scottps @JenCG @Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
12-12-2023 09:49 PM
12-13-2023 01:10 PM
Hi @optikuser1 @Tigger @TelusSucksBad @katchoo @Mavadines @riddler1473 @JAVEY @Scottps @JenCG @Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
12-13-2023 01:59 PM
Having had the same issue, and calling Telus, a very friendly technical rep told me it was a system wide problem that was being worked on. This morning everything is fine. To all those saying Telus sucks (and worse!) when dealing with any computer equipment, s*** sometimes happens! I have been with Telus for many years now and this is the first issue of this kind we have experienced! We originally switched from Shaw because of poor overall service - waiting up to 2 weeks for a service call was only one issue! Any issue with Telus equipment has been fixed with a phone call! Kudos to Telus from a long time satisfied customer!
December
12-12-2023 09:51 PM
Also happening to me tonight! Tried restarting modem and digital box twice without luck. It must be something going on at Telus' end...
12-12-2023 10:05 PM
12-12-2023 10:12 PM
12-12-2023 10:25 PM
12-12-2023 10:41 PM
Error 0x80004005, you cant watch anything on Crave and their Optik TV section of the website is down (if you are logged in). Telus support is so trash, chat bot has no clue how to diagnose errors their own hardware provides. Next available call back is in tomorrow at 5:30pm.
12-12-2023 10:54 PM
12-12-2023 11:08 PM
12-12-2023 11:46 PM
12-12-2023 11:58 PM
12-13-2023 12:05 AM