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Equipment Return during Canada Post Strike

AbbyGuy77
Friendly Neighbour

I presently have a couple of Telus Boxes to return to Telus. Now that Canada Post is on strike, I am unable to use the original designated method to return this equipment.

Does anyone know if Telus has any alternative arrangements to accommodate return of equipment?

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

We suggest holding on to the equipment until the strike passes. We're aware of the labour distription and we will not be charging equipment return late fees while it is on-going. 

More info here. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

We suggest holding on to the equipment until the strike passes. We're aware of the labour distription and we will not be charging equipment return late fees while it is on-going. 

More info here. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

YP
Neighbour

With Canada post is on strike how do I return equipment. Can I drop them into TELUS store near my house?

TELUS_Support
Official Support Team
Official Support Team

Our stores cannot accept the equipment but you can hold on to them until after the labour disruption is resolved. We will not be charging any penalties for a late return while it is on-going.

Check out this link for more info.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.